If I place an order online can I pick it up locally from the showroom?
If you live in the area we'd love for you to stop by and pickup your order directly from the Bon'Knit showroom. To do so, simply select the “In-Store Pick Up.” option at checkout. We will fill your order and alert you via email just as soon as your package is available for pickup.
Do you offer gifting option for your items?
Absolutely! We offer a gifting option for a small fee of $3.00 which can be selected before checkout. Please let us know if you wish your order to be shipped directly to the gift recipient, and we will make sure the package is sent directly to them while the receipt will be sent to you.
I received an incorrect or damaged item – what do I do?
While we do inspect all our orders prior to shipment, sometimes damaged or incorrect items can be received – and we want to fix this error just as soon as possible! If you receive something incorrect or with damage, please contact us immediately so we can set everything right! We pride ourselves on our fast customer service so you can expect a response back with 24 - 48 hours with return/exchange information.
Why do I have to email you first before sending something back?
As a growing business, we don't want anyone's return or exchange to get lost in the daily bustle of our shop – That's why we ask that our customers contact us first so we can carry out returns/exchanges as fast and effectively as possible for everyone!
Where do I ship a package back to?
Please remember to contact us first so we can get everything in order for your return/exchange. Then when everything is sorted, returns can be sent back to :
580 Crown Street, Apt 011,
Brooklyn, New York, 11203
Where does Free Shipping apply to? We love free shipping – and are excited to be offering this service (for order above $75) to the USA excluding Alaska & Hawaii. Due to the location of these two beautiful states, there is a flat rate shipping fee of $10. Unfortunately, our international shipping is not yet included in our free shipping promotion but we've done out best to keep shipping costs down for our international clientele at a flat rate between $10 and $15.
WHOLESALE ORDERS & INQUIRIES:
Do you wholesale?
Yes, we sure do! To get more information and wholesale pricing please email us at firstname.lastname@example.org
! Please be sure to write "Wholesale" in the subject line.